Processing Time:
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.

Delivery Time (Within Georgia):
Standard delivery typically takes 2–5 business days after dispatch.
For international shipping (if applicable), delivery time may vary depending on destination and customs clearance.

Shipping Fees:
Shipping costs are calculated at checkout and depend on your location and the weight/size of the items.
Free delivery may apply for selected promotions or order amounts as indicated on our website.

Order Tracking:
Once your order has been shipped, you will receive a confirmation email with your tracking number and courier details (if available).

Returns & Exchanges

Eligibility:
You may return or exchange an item within 14 days of receiving your order if:

The item is unused, unworn, and in its original packaging.

All tags and labels are still attached.

You provide proof of purchase (order number or receipt).

Non-Returnable Items:

Personal care items (e.g., cosmetics, underwear, earrings).

Gift cards or promotional items.

Sale or discounted products (unless faulty).

Return Process:

Contact us at info@free-bravya.com
or call our hotline (+995 32) 2 258 820 to request a return.

Please include your order number and reason for return.

Once approved, you may ship or bring the product to:
OnlineShop Tbilisi, Chavchavadze St 57, Tbilisi, Georgia.

After inspection, refunds will be processed within 5–10 business days to your original payment method.

Exchange Option:
If you wish to exchange for a different size or color, please indicate this in your email request. Exchanges are subject to stock availability.

Return Shipping Costs:
Customers are responsible for return shipping costs unless the item received was defective or incorrect.

Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with a photo of the product and packaging. We will arrange a replacement or a full refund at no extra cost.

Contact Us

If you have any questions regarding shipping or returns, please reach out to us:
📞 Hotline: (+995 32) 2 258 820
📍 Address: OnlineShop Tbilisi, Chavchavadze St 57, Tbilisi, Georgia
📧 Email: info@free-bravya.com
🌐 Website: www.free-bravya.com